Event and Venue Tickets

VIAJE sells tickets for events, park entry, and other single-day activities from local providers.

How ticket booking works:

• Pricing is quantity-based: the rate is multiplied by the number of tickets you purchase
• Tickets are for a single date, so select your visit date and the number of tickets when booking

Your QR e-ticket:

• After payment is confirmed and within 72 hours of your event date, you can generate your QR e-ticket in My Viaje Wallet
• Go to My Viaje Wallet, tap View on the booking, and tap Generate QR Pass
• Present the QR code at the venue entrance for admission
• The QR is linked to your VIAJE account, so log in with the same account used to book
• Screenshot your QR code before visiting in case of connectivity issues at the venue

Availability:

• Ticket availability is set and managed by the provider
• No dates are blocked based on other customer bookings, as availability is provider-controlled only
• Limited ticket quantities may apply for certain events

Cancellation and refund:

• The Cancel button is only available while the booking is unpaid (payment pending, failed, or rejected)
• To cancel an unpaid booking, go to My Viaje Wallet, tap View on the booking, and tap Cancel Booking
• Once paid or confirmed, cancellation is no longer available, so submit a refund request instead
• Refund requests are time-limited; eligibility is shown in the app, and applicable fees may be deducted
• No-shows and promotional or discounted tickets are not eligible for refund
• To request a refund, go to My Viaje Wallet, tap View on the booking, and tap Request Refund. You may also contact [email protected] or live chat if you need help