Finding and Tracking Your Bookings

All your bookings live in My Viaje Wallet, organized into tabs:

• Current: Active bookings (pending payment, or paid/confirmed and upcoming). Start here for anything you still need to act on.
• Completed: Services that have already been rendered.
• Cancelled: Bookings voided before payment, or by payment-window expiry.
• Refunded: Bookings that were refunded.

To find a specific booking:

• Use the Search Reference Number box at the top of the Wallet and enter your transaction reference.
• Or tap a transaction card to open its full details (dates, package, provider, payment status) and available actions. Depending on the booking's state, these actions include QR pass (for ticket and parking bookings), reschedule, request refund, change payment, or cancel.

Your reference number:

• Every transaction has a unique reference number, shown in the transaction details and in your confirmation email.
• Always share this reference number when contacting support, as it is the fastest way for an agent to locate your booking.