How to Book a Service on VIAJE

 

Booking a service on VIAJE is straightforward, but you must be logged in to your account before you can complete a reservation. Guest browsing is allowed, but checkout requires authentication.

Step-by-step booking process:

1. Log in to your VIAJE account at viajekita.com.
2. Browse services: Navigate to the service category you want (ATV rides, accommodations, vehicle rentals, or tickets) and select a specific listing.
3. Choose your dates and quantity, depending on the service type:
   • ATV and Tickets: select your date and number of units/participants.
   • Accommodation: select check-in and check-out dates (check-in is 2:00 PM, check-out is 12:00 PM).
   • Vehicle Rental: select pickup and return dates (pickup is 8:00 AM, return is 5:00 PM).
4. Add to cart: Review your selection and add it to your Viaje cart.
5. Proceed to checkout: Review your order summary, including the base service cost and VIAJE convenience fee.
6. Pay via Dragonpay: Choose your preferred payment channel (bank transfer, e-wallet, or over-the-counter). Payment must be completed within the payment window.
7. Receive confirmation: Once payment is verified, your booking status updates to paid or confirmed, and your booking appears in your Viaje Wallet. For ticket bookings (and bookings with a Parking add-on), a QR pass can be generated within 72 hours of your service date from inside the transaction view. Other services do not use a QR pass; simply present your booking in the Wallet at the venue.

Tips:

• Double-check your selected dates and quantities before checkout, since changes may require rescheduling.
• Keep your email accessible; booking confirmation is sent to your registered email.
• If the payment window expires before you complete payment, the booking is automatically cancelled with no charge. Simply rebook.

If you encounter issues during checkout, contact support at [email protected] or via live chat.