What Happens If My Payment Expires?

When you check out on VIAJE, a payment window is created through Dragonpay. This window gives you a limited amount of time to complete the payment through your chosen channel (bank transfer, e-wallet, or over-the-counter). If you do not complete the payment within that window, the transaction expires.

What happens when payment expires:

• Your booking is automatically cancelled with no charge applied. Nothing is deducted from your account.
• The transaction will appear as cancelled in your Viaje Wallet.
• The dates and slots you selected are released back to availability.

If you believe you paid but the booking shows as expired or cancelled:

• Check your bank or e-wallet for a deduction.
• If a deduction occurred, do NOT rebook yet.
• Contact support immediately at [email protected] with your transaction reference and proof of payment. VIAJE will investigate with Dragonpay.

How to rebook after expiry:

1. Return to the service listing.
2. Select your preferred dates and quantity again.
3. Add to cart and proceed through checkout.
4. Complete payment within the new payment window.

Payment expiry is common with over-the-counter channels, which require a physical visit. Plan accordingly and allow enough time before your intended booking date.