How to Reschedule Your Booking

VIAJE allows you to reschedule a confirmed booking provided you meet the eligibility requirements. Rescheduling is subject to the merchant's availability for the new date.

How to reschedule:

1. Go to My Viaje Wallet from your account dashboard.
2. Tap View on the booking you want to reschedule to open its details.
3. If eligible, a Reschedule button will appear inside the details.
4. Select your new preferred date and submit the reschedule request.
5. The reschedule takes effect immediately, subject to the merchant's calendar availability for the new date.

Rescheduling rules:

• Your booking must be more than 72 hours before the service start time. Reschedule requests within 72 hours of the service are not allowed.
• You can only reschedule to the same package. Switching to a different service type or a different merchant listing is not permitted.
• Rescheduling is allowed only once per transaction. A booking that has already been rescheduled cannot be rescheduled again.
• Promotional bookings cannot be rescheduled, per our Terms of Use.

Service-specific time notes:

• Accommodation: check-in time is 2:00 PM; check-out time is 12:00 PM. New dates are calculated from these times.
• Vehicle Rental: pickup time is 8:00 AM; return time is 5:00 PM. Ensure your new dates accommodate these hours.

If the Reschedule button is not visible and you believe you are eligible, contact support at [email protected].