Email Verification Issues

Email verification is required to activate your VIAJE account after standard registration. Without completing verification, you will not be able to log in.

I did not receive my verification email:

• Check your spam or junk folder, as verification emails are sometimes filtered there.
• Allow a few minutes for delivery, as email can occasionally be delayed.
• On the login page, tap Resend verification email to generate a new activation link.
• Confirm that you used the correct email address when you registered. If you made a typo, contact support at [email protected].

My verification link is expired or not working:

• Verification links expire after a limited time.
• Return to the login page and use the Resend verification email option to get a new link.
• Always use the most recent email, since requesting a new link invalidates all previous links for that address.

I verified my email but still cannot log in:

• Wait a moment and try logging in again, as there can be a brief delay after verification.
• Clear your browser cache and cookies, then try again.
• If you remain locked out, contact support at [email protected] with your registered email address.

I accidentally created two accounts:

• Contact support at [email protected] to resolve duplicate accounts.
• Bookings are tied to the account that made them and cannot be automatically transferred.
• Support can assist with deactivating the duplicate account.

For further assistance, contact the VIAJE support team at [email protected].