Managing Your Profile

Your profile must be complete before you can proceed to checkout on any booking. If a required field is missing, you will be prompted to complete your profile before payment can be processed.

How to update your profile:

1. Log in to VIAJE.
2. Tap your name or avatar in the top right corner, then select Profile Settings.
3. Update any of the following fields:
   • Name (first name, middle name, last name, suffix, prefix)
   • Phone number
   • Profile photo
   • Address (Address Line 1, Address Line 2, City/Municipality, and more)
4. Save your changes.

Changing your email:
Your registered email address cannot be changed directly from your profile settings. To request an email change, please contact support at [email protected].

Data retention:

Your account data is retained while your account is active and for 30 days following account closure, in accordance with VIAJE's Privacy Policy. Booking and transaction records may be retained for 7 years to comply with Philippine Bureau of Internal Revenue (BIR) requirements.

Deleting your account:
You have the right to request account deletion under VIAJE's Privacy Policy. Use the Delete My Account option in your profile settings if available, or contact support at [email protected] to submit a deletion request. Note that booking and transaction records may still be retained for 7 years after closure as required by law.