Logging In to VIAJE

Standard login:

1. Go to viajekita.com and remain on the login page (or tap Log In if prompted).
2. Enter your registered email address and password.
3. Accept the Terms and Conditions and Privacy Policy checkbox (required before login).
4. Tap SIGN IN button.
5. If your account requires OTP verification, check your email for a one-time code.
6. On the verification page, enter the 6-digit OTP in the field provided and tap VERIFY.
7. If your account is configured to use a TOTP authenticator app, you will be prompted to enter the 6-digit code from your authenticator app instead of an OTP.

Note on OTP: Each OTP is valid for 5 minutes. If yours expires before you enter it, tap the "Resend" button to request a new code. A new code can be requested after a 60-second cooldown.

Google Sign-In:

1. On the login page, scroll down and tap "Continue with Google".
2. Select the same Google account you used when you registered.
3. Accept the Terms and Conditions and Privacy Policy checkbox (required).
4. You are logged in immediately, with no password or OTP required.

Common login issues and fixes:

• "Email address is not verified": Check your inbox for the verification email. If the link has expired, tap Resend on the login page to get a new one.
• "OTP required": Check your email for the one-time code. The OTP is valid for 5 minutes. If it lapses, request a new one (a fresh code can be sent after a 60-second cooldown).
• "TOTP code required": Open your authenticator app and enter the current code shown for your VIAJE account.
• "Google login failed": Make sure you are selecting the same Google account used to register. If the problem persists, try a different browser or clear your cache.
• Forgot which email you registered with: Try all email addresses you commonly use. If you are unable to identify the account, please contact support.
• Account appears inactive or inaccessible: Check for any deactivation notice from VIAJE, or contact support at [email protected].