Resetting Your Password

How to reset your password:

1. Go to viajekita.com and tap Log In.
2. Tap "Forgot password?" below the login form.
3. Enter your registered email address.
4. Tap Send Reset Link.
5. Check your inbox for a password reset email.
6. Click the reset link in the email.
7. Enter your new password and confirm it.
8. Tap Save. You will be redirected to the login page.

Troubleshooting:

• Reset email not received: Check your spam or junk folder, and allow a few minutes for delivery.
• Reset link not working: Links expire after a limited time. Go back to Forgot Password and request a new one.
• "Invalid or expired password reset token": The link has expired. Return to Forgot Password and submit your email again to receive a fresh link.
• Password not accepted: Follow any requirements shown on screen, such as minimum length and character types.

Note for Google accounts: If you registered using Google Sign-In, your password is managed through your Google account rather than VIAJE. The Forgot Password flow does not apply to Google-linked accounts. To change your Google account password, visit your Google account settings directly.